HOW WE WORK

AI-Assisted Experts. Proprietary Technology. Your Quality Ops, Managed.

Mortna is not a software vendor. We do not ask you to learn a platform or manage AI. We take over your operational functions and deliver results — here is what powers our team.

OUR MODEL

AI Does the Work. Humans Do the Judgment. You Get the Outcomes.

Every Mortna operations team member works alongside specialized AI. The AI handles document extraction, classification, initial analysis, calculations, and defect detection. The human reviews the AI output, applies judgment on edge cases, and delivers the final finding. You never manage the technology, but you see everything — a live findings portal, per-loan audit trails, and monthly defect trending. Zero systems for your team to run; full transparency for your auditors.

THE DIGITAL WORKFORCE

Meet Your Digital Workforce

Built by Kadel Labs for US mortgage operations and pre-trained on the workflows your teams already trust. Browse the full workforce below — 110 digital employees across 11 departments, each doing the initial work with a named human accountable where the rules require it.

DIGITAL EMPLOYEES BRIEF

Hire an AI workforce that never clocks out.

110 digital employees, each shipped with an industry-leading, CFPB-aligned workflow — not a raw API. Every workflow keeps a human accountable at the checkpoint federal and investor rules require, and every action, human or agent, is written to an immutable audit trail. Browse the departments below to meet the team.
110
Digital employees across 11 departments
24×7×365
Uptime — no shifts, no leave, no attrition
0
GPUs required — built on Small Language Models
100%
Deployed in your environment, on your data
01 · ALWAYS ON

Never sleeps, never quits

Works the pipeline at 3am on a Sunday as reliably as 11am on a Tuesday.

02 · YOUR ENVIRONMENT

Deployed inside your perimeter

Runs in your company's own cloud or on-prem setup. Borrower data never leaves your control.

03 · NO GPUS NEEDED

Built on Small Language Models

Purpose-built SLMs mean lower compute cost and no GPU queue to wait on.

04 · HUMAN-ACCOUNTABLE

A named human, every time

Every workflow stops at the point CFPB and investor rules require a human sign-off — and proves it, immutably.

Meet the departments

WHY DIGITAL EMPLOYEES

This isn't an API. It's a colleague who happens to be software.

Every digital employee on Mortna is pre-trained on the workflow your underwriting, servicing, and compliance teams already trust, built around U.S. mortgage regulation as it actually works — CFPB, RESPA, TILA, HMDA, Fannie Mae, Freddie Mac, Ginnie Mae, and state law — not a generic global template. Here's the case, in full, for hiring rather than integrating.

01 · ALWAYS ON

Never sleeps, never quits

No shifts, no leave, no attrition. Your digital employees work the pipeline at 3am on a Sunday exactly as reliably as 11am on a Tuesday — and they never hand in their notice.

02 · YOUR DATA, YOUR ENVIRONMENT

Deployed inside your perimeter

Runs within your company's own cloud or on-prem environment. Borrower and portfolio data never leaves your control — nothing is sent to a third-party model provider.

03 · NO GPUS NEEDED

Built on Small Language Models

Purpose-built SLMs, not oversized general models. Lower compute cost, lower latency, and no GPU procurement queue to wait on before you can go live.

04 · A NAMED HUMAN, EVERY TIME

Built for CFPB's accountability model

Underwriting decisions, foreclosure referrals, fund releases, SAR filings, board reporting — each has a designated human role (Underwriter, Loss Mitigation Manager, Funder, BSA Officer, Chief Risk Officer) who reviews and is accountable, exactly where federal and investor rules place that accountability. The agent prepares; the named human decides.

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ACTIVE · NEVER SLEEPS
Runs on Mortna SLMs · your environment
Regulatory basis

Business View — What Happens

The functional workflow, in plain language

    Technical Deep Dive

    Input / workflow / output detail, with the human-review checkpoint
    Input
      Default Workflow
        Output
          Outcome

          The Humans

          Mortgage Professionals. AI-Assisted.

          Our reviewers average 7+ years in US mortgage operations, including DE-underwriter and QC-audit backgrounds. Every reviewer passes a 6-week Fannie/Freddie certification program and monthly calibration against gold-standard files. Delivery teams overlap US business hours.

          SECURITY

          Enterprise-Grade. Certified.

          GLBA-Safe Architecture

          Your data is protected at every step, aligned to GLBA requirements.

          ISO 27001 Certified

          Information security management, independently certified.

          CMMI Level 3 Appraised

          Mature, repeatable delivery and quality processes.

          SOC 2 (In Progress)

          SOC 2 controls underway. Deploy on-premise or in your private cloud if required.

          See How Our Team Works

          Book a demo and we will walk you through exactly how our AI-assisted teams handle your loan files.